Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?
We process orders within 1–2 business days. Once dispatched, metro areas typically receive delivery in 2–5 business days, and regional areas in 3–10 business days.

Do you offer free shipping?
Please check our Shipping Policy for current rates and any free shipping thresholds.

Can I track my order?
Yes! You'll receive a tracking link via email once your order has been dispatched.

Returns & Refunds

What is your return policy?
We offer a 30-day return window for unused and unopened items. Change-of-mind returns are accepted, though return shipping is at the customer's cost. See our full Refund Policy for details.

My item arrived damaged — what do I do?
We're so sorry to hear that! Please contact us at info@shoptidyandco.com.au with a photo of the damage and we'll make it right.

Products

What materials are your products made from?
Our range includes sustainably sourced bamboo, BPA-free clear acrylic, and food-safe plastics. Each product page lists the specific materials used.

Are your products food-safe?
Yes — all products intended for food storage are made from food-safe, BPA-free materials.

Will these fit my fridge / pantry / drawer?
We include dimensions on every product page. We recommend measuring your space before purchasing to make sure it's the perfect fit.

Still have a question?

We'd love to help! Reach out to us at info@shoptidyandco.com.au and we'll get back to you as soon as we can.